About us

Our story

Brought together by a passion for customer success, SHFT was born from years of working with clients that felt stuck, unsatisfied and stressed out.

SaaS platforms, sales products and even customer success team are just not built to actually deliver customer success. We wanted to SHFT that back on its head and get back to delivering the type of value you expected when you signed your SaaS contract.

Our values

We believe in a truly customer focused view.

Service

We are in service to our customers and employees. If we're in, we're in it together and the only goal we have is to create a wonderful and supportive experience for everyone.

Understanding

We never assume. We ask questions. It's OK if we take our time to truly understand why we'e doing the work so that our customers find themselves with what they need, not just what they want.

Outcomes

Doing the thing doesn't matter if it doesn't accomplish what you wanted it to. That's why we believe our commitment to service and understanding leads to actual, tangible, outcomes. We're here for you.